Privacy Policy
At Dr. Neha Kashyap’s clinic (“we,” “our,” “us”), your privacy is important to us. We are committed to protecting the personal information you share with us when you interact with our website, services, or clinic. This Privacy Policy explains what data we collect, how we use it, how we protect it, and your rights regarding that data.
By using our website, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services.
1. Information We Collect
When you visit our website or use our services, we may collect several types of information. These include:
1.1 Personal Information
This is the information you voluntarily provide to us when you:
- Book an appointment using our website form
- Fill out any contact or enquiry forms
- Send us an email or message
- Interact with us through any online platforms
This information may include, but is not limited to:
- Your full name
- Phone number
- Email address
- Location/address (if voluntarily entered)
- Any message or comment you submit
1.2 Medical Information
If you use our website or forms to provide information about your health condition (for example, in preparation for a consultation), we may collect medical details such as:
- Symptoms
- Previous diagnoses
- Ongoing treatments
- Medications
- Medical history (if shared)
Please note: We only collect health-related information that you voluntarily choose to share with us.
1.3 Technical Information
We may automatically collect information about how you interact with our website, including:
- Your IP (Internet Protocol) address
- Device type (mobile, desktop, tablet)
- Browser type and version
- Operating system
- Time of access
- Pages visited and time spent on each
- Referral website (if any)
This information is typically collected using cookies and similar technologies to help us understand user behavior and improve our website performance.
2. Why We Collect and Use Your Information
We collect your personal and technical information to provide a seamless, safe, and useful experience on our website. The reasons we use your information include:
2.1 To Provide Medical Services
- Schedule, confirm, or reschedule your appointments
- Respond to your queries or health-related concerns
- Offer teleconsultations or follow-ups if applicable
2.2 To Improve Website Functionality
- Understand how users navigate our website
- Identify errors or bugs
- Optimize loading speed and user experience
- Personalize certain aspects of the site (e.g., remembering your preferences)
2.3 Communication
- Send confirmations, reminders, or updates about your appointments
- Respond to general enquiries
- Inform you about changes in our clinic hours, services, or policies
2.4 Legal and Regulatory Compliance
- Comply with any legal obligations under the laws of India
- Maintain accurate records as required by medical regulatory bodies
We will never use your medical information for advertising or marketing purposes.
3. How We Protect Your Information
We take data security seriously and have implemented appropriate technical and organizational measures to protect your personal and medical data from unauthorized access, loss, misuse, or disclosure.
These measures may include:
- Secure servers and encrypted databases
- SSL encryption on our website
- Restricted access to authorized personnel only
- Regular monitoring and review of our data practices
However, please note that no method of online transmission or electronic storage is completely secure. While we do our best to protect your information, we cannot guarantee its absolute security.
4. Who We Share Your Information With
We respect your privacy and do not sell, rent, or trade your personal information to any third party. However, in certain limited circumstances, we may share your information:
4.1 With Trusted Service Providers
- We may engage third-party services to:
- Host and maintain our website
- Provide IT or analytics services
- Send automated messages or emails
These providers are contractually obligated to keep your data confidential and use it only for the services they are providing to us.
4.2 With Legal or Regulatory Authorities
We may disclose your information if:
- Required by law, court order, or government regulation
- Necessary to protect the safety of our staff, patients, or the public
- Needed to investigate fraud, violations of our terms, or legal claims
In all cases, we will strive to disclose only the minimum necessary data.
5. Cookies and Similar Technologies
Like most websites, we use cookies to collect non-personal data and enhance your browsing experience.
5.1 What Are Cookies?
Cookies are small text files that a website places on your device when you visit. They allow us to recognize your browser and remember certain information such as:
- Language preferences
- Login details (if any)
- Pages you’ve visited
- Time spent on each page
5.2 Why We Use Cookies
We use cookies for purposes such as:
- Analyzing website traffic and user behavior
- Improving site layout and design
- Enhancing navigation and load speed
- Ensuring website security
5.3 Managing Cookies
Most web browsers allow you to control cookies through settings. You may choose to:
- Accept all cookies
- Block all cookies
- Be notified when a cookie is set
Please note: Blocking cookies may affect how some parts of the website function.
6. Your Rights Regarding Your Data
We believe in transparency and giving you control over your personal data. Depending on the law applicable in your jurisdiction (such as Indian law), you may have the following rights:
- Right to Access: Request a copy of your personal or medical information held by us.
- Right to Correction: Ask us to correct any inaccurate or incomplete information.
- Right to Deletion: Request deletion of your personal data, subject to legal limitations.
- Right to Restrict Processing: Request that we limit how we use your data.
- Right to Withdraw Consent: If you have previously consented to any processing, you can withdraw it at any time.
To exercise any of these rights, please email us at:
📧 dr.nehakashyapcare@gmail.com
We may request identification to verify your request before taking action. We will respond within a reasonable timeframe, as required by law.
7. Data Retention
We retain your personal and medical information only for as long as necessary:
- To fulfill the purposes for which it was collected
- To comply with applicable laws and medical record-keeping requirements
- To resolve disputes and enforce our legal agreements
When your data is no longer required, we will securely delete or anonymize it.
8. Children’s Privacy
Our website and services are intended for use by adults. We do not knowingly collect personal data from children under the age of 18 without the consent of a parent or legal guardian.
If you believe we have collected data from a child without proper consent, please contact us immediately at dr.nehakashyapcare@gmail.com
so we can take appropriate action.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, legal obligations, or other factors.
When we do make changes:
- The updated version will be posted on this page.
- The “Last Updated” date at the bottom will reflect the date of revision.
We encourage you to review this Privacy Policy regularly. Your continued use of the website after any changes means you accept the updated policy.
10. Contact Us
If you have any questions, comments, concerns, or requests regarding this Privacy Policy or how we handle your information, please contact:
Dr. Neha Kashyap
📧 Email: dr.nehakashyapcare@gmail.com
📞 Phone: +91 8287337264